Terms of Service

These Terms of Service govern the Korent software platform for rental businesses. Korent Marketplace (rent.korent.app) has its own Marketplace Terms of Service. This document is provided in English; translations may be offered for convenience, but the English version controls.

PLEASE READ THESE TERMS CAREFULLY. SECTION 19 CONTAINS AN ARBITRATION AGREEMENT AND CLASS ACTION WAIVER THAT AFFECT YOUR LEGAL RIGHTS. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS — SEE SECTION 19.6.

1. Acceptance of Terms

By creating an account on or using Korent ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you use the Service on behalf of a business, you represent that you have authority to bind that business, and "you" means that business. If you do not agree, do not use the Service.

2. Definitions and the structure of the relationships

These Terms use the following terms:

• "Korent," "we," "us" — the operator of the Korent platform.
• "Operator" (or "you") — a rental business that subscribes to the Service to manage its inventory, orders, storefront, and customers.
• "Renter" (or "your customer") — a person or business that rents equipment or services from an operator, including through a storefront the operator runs on the Service.

There are two distinct relationships, and only one of them involves Korent as a contracting party: (a) the subscription relationship between Korent and the operator, which these Terms govern; and (b) each rental relationship between the operator and its renters, which is governed by the operator's own rental agreement, policies, and pricing. Korent is not a party to any rental.

3. Description of the Service

Korent is a software-as-a-service platform that provides rental business management tools, including online booking storefronts, order and quote management, availability scheduling, payment tracking, document generation with electronic signature, customer records, email/SMS/WhatsApp notifications, and an AI assistant ("Copilot"). Features vary by subscription plan, and plans include usage limits (for example on products, orders, or team members) that are described on our pricing page and enforced in-app.

4. Korent is not a party to your rentals

The Service is software. For every rental transacted through the Service, the operator — not Korent — is the provider of the rental services, the merchant of record, and the counterparty to the renter.Korent does not own, inspect, store, deliver, or operate rental equipment; does not set the operator's prices, policies, or availability; and is not an agent of any operator or renter except as a limited payments agent under Section 7. Any dispute about a rental — including cancellations, refunds, deposits, damage, injuries, or service quality — is between the operator and the renter.

5. Accounts

• You must provide accurate, complete registration information and keep it current.
• You are responsible for maintaining the security of your account credentials and for all activity under your account, including activity by team members you invite.
• You must be at least 18 years old to create an operator account.
• One person or legal entity may maintain no more than one free account.

6. Subscriptions, billing, and auto-renewal

• The Service offers a free tier and paid subscription plans (currently Starter, Pro, and Growth), billed monthly or annually through Stripe.
• Paid subscriptions renew automatically at the end of each billing period, at the then-current price for your plan, until you cancel.
• You may upgrade, downgrade, or cancel at any time from your in-app billing settings or the Stripe billing portal. Cancellation takes effect at the end of the current billing period; you keep access until then.
• Refunds are not provided for partial billing periods.
• Price changes:we will give you at least 30 days' notice by email or in-app before a price increase takes effect for your plan. The new price applies from your next renewal after the effective date; continued use after that date is acceptance. If you do not agree, cancel before the change takes effect.
• Free trial: paid-plan trials (currently 14 days) do not require a payment method, and a trial does not auto-convert into a paid subscription. You are charged only if you add payment details and subscribe. When a trial ends without a subscription, your account reverts to the free tier.
• Plan limits are enforced when you create products, orders, or team members; exceeding a limit requires upgrading rather than incurring surprise charges.

7. Payments from your customers (Stripe Connect)

To accept online payments from renters, you must create a connected account with our payment processor, Stripe, and accept the Stripe Connected Account Agreement, including the Stripe Services Agreement. Charges to your customers are processed as direct charges on your connected Stripe account: the payment is between you and your customer, and you are the merchant of record.

You appoint Korent as your limited payments and technical agentsolely to facilitate the creation and routing of payment transactions from your customers to your connected account through Stripe. Payment of an amount to Korent in this limited capacity is considered payment made directly to you. Korent never holds, controls, or takes custody of your customers' funds; settlement, payouts, and reserves are handled by Stripe under your agreement with Stripe.

Chargebacks, refunds, and payment disputes between you and your customers are your responsibility, including any dispute fees Stripe assesses on your connected account. Korent may provide tooling to help you respond but has no obligation to fund, absorb, or arbitrate them. Where you accept manual or pay-on-delivery payments outside Stripe, those payments are entirely between you and your customer.

8. Document templates are not legal advice

The Service includes templates and generators for documents such as rental agreements, liability waivers, and storefront legal pages (terms, privacy, and similar), including e-signature collection. These are samples provided for convenience only. Korent is not a law firm and does not provide legal advice; providing a template is not a recommendation that it is appropriate for your business.

• We make no warranty that any template is enforceable, complete, up to date, or compliant with the laws of any jurisdiction.
• You must have your own attorney review any document before you use it, and adapt it to your business, your equipment, and the jurisdictions where you operate.
• You are solely responsible for every document you send, publish, or collect signatures on through the Service, whether or not it started from a Korent template.

9. Messaging compliance

The Service can send email, SMS, and WhatsApp messages to your customers on your behalf. You control the recipients and, in many cases, the content. You represent and warrant that:

• you have obtained, and will maintain records of, all legally required consents from every recipient before messaging them through the Service, as required by the laws that apply to you and to them — including the U.S. TCPA and CAN-SPAM, Canada's CASL, the UK/EU PECR and ePrivacy rules, and Australia's Spam Act;
• you will not include marketing or promotional content in messages sent through transactional channels (order confirmations, reminders, status updates, and similar); and
• you acknowledge that Korent automatically honors STOP and other opt-out signals by suppressing further messages to that recipient, and that this suppression cannot be disabled or overridden by you.

We may throttle, block, or require changes to messaging that creates legal or deliverability risk for the platform.

10. AI features (Copilot)

The Service includes AI-assisted features, including a Copilot that can draft content and propose actions in your account. AI output is generated by statistical models and may be inaccurate, incomplete, or unsuitable for your situation. Copilot is designed to require your review: actions it proposes take effect only after you confirm them.

• AI output is not legal, tax, accounting, or other professional advice, and no professional-client relationship is created by using it.
• You are responsible for reviewing AI output before relying on it and for every action you confirm or take based on an AI suggestion.
• Korent's liability for AI features and AI output is limited in the same way, and to the same cap, as the rest of the Service under Section 16.

11. Acceptable use

Your use of the Service must comply with our Acceptable Use Policy, which is incorporated into these Terms by reference. In short: no illegal use, no infringing or malicious content, no unauthorized access attempts, no reselling the Service, and no abuse of rate limits or messaging channels. We may remove content and suspend accounts for violations.

12. Your data and data protection

You retain ownership of all data you enter into the Service. We do not claim intellectual property rights over your business data, customer records, or content. You grant us a limited license to host, process, and display your data solely to provide and support the Service.

Our Privacy Policy describes how we handle personal data. For personal data of your customers that we process on your behalf, our Data Processing Addendumis incorporated into these Terms by reference and applies to operators subject to the GDPR, the UK GDPR, or Quebec's Law 25 (and to any other operator that wishes to rely on it).

13. Operator responsibilities

As a rental business operator, you are responsible for:

• The accuracy of your product listings, pricing, and availability
• Compliance with business licensing, permitting, insurance, and safety requirements that apply to your business and equipment
• Fulfilling bookings made through your storefront
• Your own cancellation, deposit, and refund policies with your customers
• Determining, collecting, and remitting any taxes that apply to your rentals
• Having a lawful basis for, and obtaining any necessary consent before, entering customer personal data into the Service

14. Accessibility — shared responsibility

Korent develops its unmodified storefront templates and checkout flow toward the WCAG 2.1 Level AA guidelines. You are responsible for the accessibility and legal compliance of what you add: your own content and configuration (including images and their alt text, custom colors and contrast choices, custom HTML or scripts, and uploaded media) and your own obligations under laws that apply to your business, such as the Americans with Disabilities Act and state or provincial equivalents. Korent does not warrant that any storefront, as configured by you, complies with any accessibility law.

15. Indemnification

You will defend, indemnify, and hold harmless Korent and its officers, employees, and agents from and against third-party claims, damages, and expenses (including reasonable attorneys' fees) arising out of:

• your rentals, events, services, and equipment, including property damage or personal injury connected with them;
• documents, rental agreements, and waivers you use or collect signatures on, whether or not based on a Korent template;
• the content of messages you send through the Service and the recipient lists you message;
• your storefront content and anything you upload to the Service;
• taxes on your rentals; and
• your violation of law or of these Terms;

except to the extent a claim is caused by Korent's own gross negligence or willful misconduct.

16. Disclaimer of warranties; limitation of liability

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KORENT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, AND KORENT'S TOTAL LIABILITY ARISING OUT OF OR RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE CLAIM.

Without limiting the foregoing, Korent has no liability for injuries to renters or other persons at your rentals or events, for the condition or operation of your equipment, or for disputes between you and your customers. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you; this section does not limit liability that cannot be limited by law.

17. Service availability

We strive for high availability but do not guarantee uninterrupted access. Scheduled maintenance and updates may temporarily affect availability. We will provide reasonable notice for planned downtime.

18. Suspension and termination

You may cancel your subscription and delete your account at any time. We may suspend or terminate your account, or restrict specific features (including messaging and payment features), if you materially violate these Terms or the Acceptable Use Policy, if your account is involved in suspected fraud, chargebacks patterns, or other conduct that creates legal, security, or financial risk for Korent, Stripe, or other users, or if required by law or by our payment processor. Where practicable we will notify you and give you a chance to cure before termination. Upon termination, your right to use the Service ceases; data deletion and export are handled as described in the Data Processing Addendum and the Privacy Policy, including a 30-day grace period during which you may request an export.

19. Dispute resolution — arbitration agreement and class action waiver

THIS SECTION REQUIRES INDIVIDUAL ARBITRATION OF DISPUTES BETWEEN YOU AND KORENT AND WAIVES JURY TRIALS AND CLASS ACTIONS. IT DOES NOT GOVERN DISPUTES BETWEEN YOU AND YOUR CUSTOMERS.

19.1 Informal resolution first

Before starting arbitration, you must send an individualized written notice of your dispute to legal@korent.app describing the claim and the relief sought, and give us 30 days to resolve it. We owe you the same notice and 30 days.

19.2 Binding arbitration

Any dispute between you and Korent arising from these Terms or the Service that is not resolved informally will be decided by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (or its Commercial Arbitration Rules where the AAA determines the consumer rules do not apply). The Federal Arbitration Act governs this section. Korent will pay its share of arbitration fees as the AAA rules require, and arbitration will take place remotely or in the county where you are located, or in Virginia if you and Korent agree.

19.3 Small-claims and injunctive-relief carve-outs

Either party may instead bring an individual claim in small-claims court where you are located, and either party may seek injunctive or other equitable relief in court for intellectual-property misuse or unauthorized access to the Service.

19.4 Class action and jury waiver

ALL DISPUTES ARE RESOLVED ON AN INDIVIDUAL BASIS. YOU AND KORENT WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

19.5 Coordinated filings

If 25 or more similar arbitration demands are filed against Korent within 180 days with coordinated counsel, the demands will be resolved in staged batches of up to 50, selected alphabetically, with one arbitrator per batch, and limitation periods are tolled while a demand awaits its batch.

19.6 Your right to opt out

You may opt out of this arbitration agreement entirely by emailing legal@korent.app with your account email and the words "arbitration opt-out" within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.

19.7 Severability of this section

If the class waiver is found unenforceable as to a particular claim, that claim (and only that claim) proceeds in court, and the rest of this section survives.

19.8 Operators in Australia and New Zealand

If your place of business is in Australia or New Zealand, the arbitration agreement, class/jury waiver, and Virginia forum selection in this Section 19 and in Section 21 do not apply to you. Instead, disputes between you and Korent may be brought in the courts of the Australian state/territory or of New Zealand where you are located, those courts have non-exclusive jurisdiction, and nothing in these Terms limits any right you have to bring proceedings there or excludes the application of the Australian Consumer Law, the New Zealand Fair Trading Act, or other local law that applies to you and cannot be excluded by agreement. The informal-resolution step in Section 19.1 still applies.

20. Changes to these Terms

We may modify these Terms. For material changes we will give at least 30 days' notice by email or in-app notification before the change takes effect, and may additionally require you to re-accept the updated Terms in-app. Continued use after the effective date constitutes acceptance; if you do not agree, cancel and stop using the Service before the change takes effect. Changes apply prospectively.

21. Governing law

These Terms are governed by the laws of the Commonwealth of Virginia, United States, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs Section 19 and you retain any non-waivable protections of the jurisdiction where you are located. Court proceedings permitted by these Terms take place in the state or federal courts of Virginia, or your home county for small claims.

22. Miscellaneous

If any provision of these Terms is found unenforceable, the rest remains in effect. These Terms, together with the policies and addenda they incorporate by reference (the Acceptable Use Policy, the Privacy Policy, and the Data Processing Addendum), are the entire agreement between you and Korent for the Service and supersede prior agreements on the subject. You may not assign your rights under these Terms without our consent; we may assign ours in connection with a merger, acquisition, or sale of assets. Our failure to enforce a provision is not a waiver of it.

23. Contact

Legal notices under these Terms must be sent to legal@korent.app. For all other questions, contact support@korent.app.